Flashing orange light

[Daljit68]

Hi

wifi hasn’t worked for 2 days now. Tried using MyConnection. Poor WiFi speed. Router flashing orange slowly. Received a ‘in progress’ status report and an email stating:

Following your line test, you will receive a message with the next steps shortly. Please follow the instructions in that message, which will either guide you through self-service troubleshooting or connect you with an agent if necessary.

but not heard anything further. 

Reference number

REP-15775785

thanks, Daljit 

[Mandisa-TT]

Thank you, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

[Daljit68]

Yes I’m at home

[Daljit68]

Yes I’m at home 

[Mandisa-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Daljit68]

yes, I’m at home

[Daljit68]

Yes, I’m at home

[Mandisa-TT]

Great! Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Daljit68]

Yes

[Mandisa-TT]

Hi @Daljit68 Thank you so much for bringing this into our attention, I will be able to run checks on my end to be able to identify the issue, please confirm if you are at home.