For queries about your TalkTalk broadband service.
on 02-04-2023 08:41 AM
Hi all,
I have a Sagemcom FAST5364, live 200 yards from the exchange and get excellent download speeds from Talktalk and BT before them.
Since I switched from BT last year, I am getting frequent (say once every few hours) but short-lived connection drops on my LAN connections (PC & Smart TV) - this can happen at any time of day - even if I am doing a Zoom call at 3am so I know if is not a capacity or throttling issue. Wifi seems to stay on as I can use my mobile when the LAN connection is down.
Any ideas? Need to fix this otherwise will alas have to switch back to BT Business
Thanks in advance
on 03-04-2023 09:27 AM
Hi Brock_and_Roll
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 03-04-2023 08:56 AM
OK - might be the router. As I said previously this issue has only arisen since switched to TT and obviously a new router.
on 03-04-2023 08:47 AM
Hi,
Thank you. I've re-run the line test now which is still detecting the same fault. Would you like us to send a replacement router for testing purposes to rule this out?
Thanks
on 03-04-2023 08:43 AM
OK I have done that
on 03-04-2023 08:29 AM
Hello,
Thanks for confirming. Would it be possible to connect the microfilter and router at the test socket so we can re-run the line test again please?
Thanks
on 03-04-2023 08:26 AM
Thanks for the reply.
Yes, there is a test socket
on 03-04-2023 07:45 AM
Morning,
I'm sorry to hear this. I've run a test on the line now which has detected a potential fault towards the property and the connection looks very unstable. Does the main socket have a test socket please?
Thanks
on 02-04-2023 12:56 PM
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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