Frequent LAN Drop Outs

[Brock_and_Roll]

Hi all,

I have a Sagemcom FAST5364, live 200 yards from the exchange and get excellent download speeds from Talktalk and BT before them.

Since I switched from BT last year, I am getting frequent (say once every few hours) but short-lived connection drops on my LAN connections (PC & Smart TV) - this can happen at any time of day - even if I am doing a Zoom call at 3am so I know if is not a capacity or throttling issue. Wifi seems to stay on as I can use my mobile when the LAN connection is down.

Any ideas?  Need to fix this otherwise will alas have to switch back to BT Business

Thanks in advance

[Debbie-TalkTalk]

Hi Brock_and_Roll

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Brock_and_Roll]

OK - might be the router. As I said previously this issue has only arisen since switched to TT and obviously a new router.

[Michelle-TalkTalk]

Hi,

Thank you. I've re-run the line test now which is still detecting the same fault. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

[Brock_and_Roll]

OK I have done that

[Michelle-TalkTalk]

Hello,

Thanks for confirming. Would it be possible to connect the microfilter and router at the test socket so we can re-run the line test again please?

Thanks

[Brock_and_Roll]

Thanks for the reply.

Yes, there is a test socket

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault towards the property and the connection looks very unstable. Does the main socket have a test socket please?

Thanks

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

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