Frequent disconnections...

[mikeyb200]

I'm getting periods where my router (Sagemcom Fast 2) frequently disconnects the broadband. It'll run fine for a few weeks, then we get another episode of instability. We're in one now, hence this post.

Running the TT line test shows no problem with the line - instead it suggests there are Wifi connectivity issues in the house. There aren't!

Looking in the Router Admin, it always shows the Downstream Noise Margin as 0dB. Surely this is the problem - I've always understood the minimum stable noise margin to be about 6dB.

So is it the line or the router? The router has already been replaced by TT twice before - so we're on our third one since moving here 3 years ago.  

All very frustrating!

[mikeyb200]

Looks like you've done it 😞

[siphosethu-TT]

I'll need to reset your router to defaults. This ensures it is set to it's factory settings and can resolve the dropping connection issue if a temporary problem has occurred on the router. If I'm unable to do this removely I'll need your help to complete this.

[siphosethu-TT]

Well that's good, I'm currently running a line test please bare with me. Thanks

[mikeyb200]

I don't seem to have lost connectivity at all, so no problem.

[siphosethu-TT]

I've just updated your master socket, hopefully that also helps. It might not connect so please give it a few minutes and check if it has fully powered up. Thanks

[mikeyb200]

it's an NTE 5C Mk4

[siphosethu-TT]

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice.

The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

[mikeyb200]

Besides, this isn't a WiFi problem. I'm not losing WiFi connection on any device.

[mikeyb200]

Yes, so please don't ask me to reset the Router! 

[siphosethu-TT]

Have you made changes with the WiFi Network name (SSID) or password?

[mikeyb200]

The Ethernet connected devices (eg my EV Charger) also lose internet connection, because it is the ROUTER that loses internet connection.

[siphosethu-TT]

Are the devices you are experiencing problems with connected to the Internet through Wi-Fi or via an Ethernet cable connection, wired directly to your router or a combination of both?

[mikeyb200]

Sonoma 14.5

[siphosethu-TT]

Do you know the current version of Mac OSX the device is using?

[mikeyb200]

The Router is in the hall, at the other end of the house from the Microwave, and nowhere near the TV

[mikeyb200]

I am using my MacBook Pro currently

[mikeyb200]

ALLl devices in the house lose internet. This includes Amazon Echo, Apple Macbook, Motorola Android phone, Apple iphone, Samsung TV, etc etc.

But, and I keep repeating this, I am perfectly able to connect to the Router VIA WIFI and can see that the ROUTER has lost its internet connection. 

[siphosethu-TT]

I also notice that you might have radio frequency issues, this happens when you have stuff like your microwave, TV and other stuff of that kind next to the radio. Thanks 

[siphosethu-TT]

I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?

[mikeyb200]

Honestly, no. I have no problems with my Wifi!