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Broadband help

For queries about your TalkTalk broadband service.

Green DSL light, wifi working , cannot connect to the internet.

glasgowdam
Newbie
Private Message TalkTalk
Message 4 of 4

I'm unable to connect to the net. Issues is impacting my mobile and laptop.

 

MY DSL modem, a very old looking MT992, has a solid green DSL light. I can connect to the 192.168.1.1 admin page of the router, but not login. I understand these old routers were locked down.

 

I have no internet connection through the router via my laptop or phone.

 

Any suggestions on how I can troubleshoot further without logging into the router?

 

Should I get a new router anyway, is the MT992 still supported?


Modem.jpegDSL.jpeg
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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 4

I have never had G.Fast, so I cannot be certain, try the power off for 30 mins anyway. What make/model of router do you have & what is the state of the light(s) on it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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glasgowdam
Newbie
Private Message TalkTalk
Message 2 of 4

According to MT992 the internet light goes out after a DSL connection is made?

 

Will give it a go

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

That is a G.Fast modem, the internet light is out, which may be the issue. Please can you turn this off for at least 30 mins & retry?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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