Broadband speed is good after re-boot (36-40 Mbps) of router but falls off a cliff after a few hours

[technoir]

Two loooooooooong and frustrating on-line chats have failed to remove my problem, which I see from other entries here is a well known issue.

In brief, while the speed achieved is good after re-booting the router, the speed deteriorates over time, necessitating a re-boot every few hours.

Issue seems to be with the router as all other cables have been changed and re-tested, and signal coming into the house - according to Talk talk own Speed Test - is constant.

I see that previous sufferers have resolved this problem with a replacement router.

Could you please send me a replacement.

[Chris-TalkTalk]

Hi tchnoir

Glad to hear the the new router has resolved the problem. thanks for letting us know and thanks for the feedback

Chris

[technoir]

Hello Michelle,

Many thanks for checking back to see how things have panned out with my faulty router. The good news I that the replacement router has solved the probem, as expected. My download connection is back up to between 38 and 40 Mbps, and the connection no longer falls off a cliff after a few hours. So far it appears to be rock solid. Fingers crossed that it will remain so.

I shall now package up and send back the old and faulty router, in the hope that it will be reburbished and put back into service.

Once again, my thanks for solving this problem in a speedy, friendly and professional way.

PS. It might be useful if details this 'known problem' were communicated to the on-line chat staff. It would save an awful lot of customer time and frustration, by short circuiting the process and allowing both sides to get to the nub of the issue more quickly.

[Michelle-TalkTalk]

Hi @technoir 

Do you still need our assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

technoir doesn't appear to be your other username.

Please can you just start a new thread here Broadband - TalkTalk Help & Support

[Debbie-TalkTalk]

@MistleyTowers Is this also your Community Username -  technoir

[Gliwmaeden2]

If you are also @technoir, then you should have said so, well back in the thread, @MistleyTowers.

If you are not one and the same person, yes you do need to start all over again. 

[MistleyTowers]

Speaking of avoiding confusion . .  .

now I am truly confused. It seems that I may two profiles, one of which I had completely forgotten about.

What's the best way out of this conundrum, please: i.e. which of the two profiles should I usae, and do I really have to start all over again?

[Gliwmaeden2]

Staff are not talking about your personal profile, @MistleyTowers.

You need to return to the message board and click on start a topic to begin your own thread. 

You have posted on another customer's topic, and need to start your own to avoid confusing the original issue.

[MistleyTowers]

I've just checked my personal profile and my name is clearly shown there.

[Debbie-TalkTalk]

Hi MistleyTowers

You need to create your own topic/thread on the Community. We ask customers to create their own topics and not post on other threads for support.

[MistleyTowers]

I've just checked my personal profile and my name is clearly shown there.

[Debbie-TalkTalk]

Hi @MistleyTowers 

Please can you create a new topic on the Community Broadband - TalkTalk Help & Support

[MistleyTowers]

Hello Debbie,

I can't seem to find the place to enter my name in my user profile. [See message below for update]

Could you help me with that, please.

[Debbie-TalkTalk]

Hi @technoir 

I'm sorry to hear this.

Please can you add your name to your Community Profile, I can then send you a replacement router.

Thanks

Debbie