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Broadband help

For queries about your TalkTalk broadband service.

Router - no lights

rolando
Whizz Kid
Private Message TalkTalk

on ‎23-10-2024 08:49 PM

Message 6 of 6

WiFi has just gone down, I have tried to reset the router but there are no lights on . Tried switching it on and off, unplugged it plugged it back in, and checked the circuit hadn't tripped. I have an old one in the loft I can try tomorrow as temporary measure. Are you able to replace it please.

Thanks

Labels:
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to rolando

on ‎28-10-2024 09:36 AM

Message 1 of 6

You're Welcome.

 

I'll also send you a quick survey via PM.

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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rolando
Whizz Kid
Private Message TalkTalk

on ‎28-10-2024 09:34 AM

Message 2 of 6

Hi, yes all good, thanks for your speedy response.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎28-10-2024 09:02 AM

Message 3 of 6

Hi rolando,

 

I'm showing the router delivered, has this resolved the issue for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎25-10-2024 08:55 AM

Message 4 of 6

Hi @rolando 

 

Your router is on the way, I've sent you a PM with the tracking info.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎24-10-2024 07:30 AM

Message 5 of 6

Hi @rolando 

 

I'm sorry to hear this.

 

I've ordered the router for you, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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