For queries about your TalkTalk broadband service.
8 hours ago
Two loooooooooong and frustrating on-line chats have failed to remove my problem, which I see from other entries here is a well known issue.
In brief, while the speed achieved is good after re-booting the router, the speed deteriorates over time, necessitating a re-boot every few hours.
Issue seems to be with the router as all other cables have been changed and re-tested, and signal coming into the house - according to Talk talk own Speed Test - is constant.
I see that previous sufferers have resolved this problem with a replacement router.
Could you please send me a replacement.
6 hours ago
technoir doesn't appear to be your other username.
Please can you just start a new thread here Broadband - TalkTalk Help & Support
6 hours ago
@MistleyTowers Is this also your Community Username - technoir
6 hours ago
If you are also @technoir, then you should have said so, well back in the thread, @MistleyTowers.
If you are not one and the same person, yes you do need to start all over again.
6 hours ago
Speaking of avoiding confusion . . .
now I am truly confused. It seems that I may two profiles, one of which I had completely forgotten about.
What's the best way out of this conundrum, please: i.e. which of the two profiles should I usae, and do I really have to start all over again?
7 hours ago
Staff are not talking about your personal profile, @MistleyTowers.
You need to return to the message board and click on start a topic to begin your own thread.
You have posted on another customer's topic, and need to start your own to avoid confusing the original issue.
7 hours ago
I've just checked my personal profile and my name is clearly shown there.
7 hours ago
Hi MistleyTowers
You need to create your own topic/thread on the Community. We ask customers to create their own topics and not post on other threads for support.
7 hours ago
I've just checked my personal profile and my name is clearly shown there.
7 hours ago
Please can you create a new topic on the Community Broadband - TalkTalk Help & Support
7 hours ago - last edited 7 hours ago
Hello Debbie,
I can't seem to find the place to enter my name in my user profile. [See message below for update]
Could you help me with that, please.
7 hours ago
Hi @technoir
I'm sorry to hear this.
Please can you add your name to your Community Profile, I can then send you a replacement router.
Thanks
Debbie