For queries about your TalkTalk broadband service.
yesterday
I'm unable to connect to the net. Issues is impacting my mobile and laptop.
MY DSL modem, a very old looking MT992, has a solid green DSL light. I can connect to the 192.168.1.1 admin page of the router, but not login. I understand these old routers were locked down.
I have no internet connection through the router via my laptop or phone.
Any suggestions on how I can troubleshoot further without logging into the router?
Should I get a new router anyway, is the MT992 still supported?
yesterday
I have never had G.Fast, so I cannot be certain, try the power off for 30 mins anyway. What make/model of router do you have & what is the state of the light(s) on it?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
yesterday
According to MT992 the internet light goes out after a DSL connection is made?
Will give it a go
yesterday
That is a G.Fast modem, the internet light is out, which may be the issue. Please can you turn this off for at least 30 mins & retry?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?