HUB

[joesef]

Broadband has stopped working.

Raised a automatic line test which highlighted an issue and a fault has been raised. I have since noted there is no indicator showing on the HUB unit or a LAN indicator on the Openreach unit. All cabling is correctly connected. Is this  power issue with the HUB.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle

[joesef · Accepted solution]

Replacement Router has arrived and installed.  No issues.

Old unit will be posted back.  It seems to have an intermittent fault connected to the power supply.

[Debbie-TalkTalk]

HI @joesef 

Happy New Year 🙂

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[joesef]

Hi and thank you for your prompt response.

If the line is OK and there appears to be no indication there is power to the HUB could please send a replacement unit.

Regards and Happy  New  Year.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle