IKEv2 split tunnel authentication issues

[josephoneone]

Since Friday I am unable to connect to my employers VPN from home over Wi-Fi. I have isolated the issues to Wi-Fi as this works successfully over my mobile hotspot. Can someone please help me.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Which VPN client are you using?

Thanks

[josephoneone]

Hi Chris,

The following error is returned when I try to manually connect through powershell: 

Remote Access error 809 - The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g, firewalls, NAT, routers, etc) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem.

For more help on this error:
Type 'hh netcfg.chm'
In help, click Troubleshooting, then Error Messages, then 809

Usually the VPN would fire up as soon as the Wi-Fi connected, as advised I had no previous issues with this prior to 14/01/22

[Chris-TalkTalk]

Hi josephoneone,

What actually happens when you try to connect to the VPN, do you get an error message?

Chris

[josephoneone]

The router is a Huawei DG8041W 

[josephoneone]

Hi Debbie,

The new router has arrived today and this is still an ongoing issue.

Thanks

[Debbie-TalkTalk]

Hi Joseph 

Thanks for checking this.

The router is on its way, please let us know once you have received and tested with the new router.

Debbie

[josephoneone]

Hi Debbie,

We have checked this and we've not made any changes recently.

Thanks

[Debbie-TalkTalk]

Hi Joseph 

Have you checked to see if any HomeSafe/KidsSafe settings have been changed? (in My Account)

The router is on its way, please allow 24-48hrs for this to arrive.

Thanks

[josephoneone]

Hi Debbie,

Yes please that would be great. Are there any further checks that can be done in the meantime whilst I wait for the new router to arrive?

Thanks

[Debbie-TalkTalk]

Hi Joseph 

Thanks for trying this. It could be related to the router, would you like me to send a replacement so we can rule this out?

[josephoneone]

Hi Debbie,

Yes I've just tried this now and it has had no effect whatsoever. Do you believe that it's an issue with the router?

Thanks

Joseph 

[Debbie-TalkTalk]

Hi josephoneone

Thank you. I can see that you are using the HG633 router. Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?

If you have already tried this then I can send you a replacement router for testing.

Thanks

Debbie

[josephoneone]

Hi Debbie, I have now done this as requested.

Thanks

[Debbie-TalkTalk]

Hi josephoneone

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie