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Broadband help

For queries about your TalkTalk broadband service.

Installing aftermarket router

synxfr
First Timer
Private Message TalkTalk

on ‎25-05-2024 05:36 PM

Message 9 of 9

IMG_6928.jpeg

 

Hello,

 

I’ve just bought a HUAWEI AX6 Wifi Router. Picture attached. When I install this, will I need to take out both the wifi hub and the large main router? also picture attached

Thanks

 

image.jpg

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8 REPLIES 8

Anonymous
Not applicable
Staff
Private Message
In response to synxfr

on ‎28-05-2024 07:35 AM

Message 1 of 9

Morning,

 

Please let us know how you get on.

 

Thanks

 

Michelle

 

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synxfr
First Timer
Private Message TalkTalk
In response to ferguson

on ‎25-05-2024 10:19 PM

Message 2 of 9

Thank you 🙏 

ferguson
Community Star
Private Message TalkTalk
In response to synxfr

on ‎25-05-2024 06:42 PM

Message 3 of 9

OK, in which case you should be able to install your new router in place of the TalkTalk Hub, i.e. connect it directly to the modem, subject to the appropriate settings. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

synxfr
First Timer
Private Message TalkTalk
In response to ferguson

on ‎25-05-2024 06:05 PM

Message 4 of 9

 Oh right thanks , service is Fibre 150 and it’s connected to an Openeeach G Fast

IMG_6929.jpeg

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ferguson
Community Star
Private Message TalkTalk

on ‎25-05-2024 05:54 PM

Message 5 of 9

Sorry, I should also have said is that in fact a modem, rather than a router?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk

on ‎25-05-2024 05:52 PM

Message 6 of 9

@synxfr 

 

What service do you currently have and what is the "main router" as you call it connected to from the incoming side?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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synxfr
First Timer
Private Message TalkTalk
In response to Billx

on ‎25-05-2024 05:51 PM

Message 7 of 9

yes

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Billx
Philosopher
Private Message TalkTalk

on ‎25-05-2024 05:43 PM

Message 8 of 9

I can see the WIFI Hub, but which is the large main router? Is it the one immediately behind the WIFI Hub?

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