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Broadband help

For queries about your TalkTalk broadband service.

Internet Not Working

SandyB77
First Timer
Private Message TalkTalk

on ‎26-05-2024 10:29 AM

Message 4 of 4

I reported a problem on Friday with our router. I was informed that a new one will be getting sent but we have not had any emails with tracking details etc. It is now showing on my account that the problem I reported has been fixed but it has not been as the router is still broken. 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎28-05-2024 08:48 AM

Message 1 of 4

Hi @SandyB77 

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-05-2024 07:49 AM

Message 2 of 4

Hi SandyB77

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Divsec
Community Star
Private Message TalkTalk

on ‎26-05-2024 10:42 AM

Message 3 of 4

@SandyB77 given the bank holiday it might well be Tuesday at best before you hear anything formal from Tt. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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