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For queries about your TalkTalk broadband service.

Internet disconnected

Mrangry1234
Newbie
Private Message TalkTalk
Message 4 of 4
A month ago talk talk started sending emails saying sorry I was leaving, I contacted online chat and after 4 hrs of getting sent around the houses someone said it was a mistake and I wouldn't be disconnected. Came home next day to no internet and a cold house as my heating runs over the net, had to get an emergency plumber to disconnect Tado so I could have some heat. Contacted again and after another few hours of being sent from dept to dept the Internet mysteriously started working again. Then lots of websites stopped working, things like reddit, I logged in and it said there was a problem with homesafe, I contacted chat again, they once again sent me from dept to dept each saying the other could help, nobody did, some of them said the system was settling down and to try again later. Another 4hr wasted. I tried over the next few days but still the same. Then I phoned up but after another 4 hrs no sense at all. I gave up at this point. Then yesterday email saying sorry I'm leaving, then today no internet when got home from work and a cold house again, and another emergency plumber to get some heating. Logged into my account and it says disconnected. Chat won't load, find phone number but that just sends txt sending me back to account from which nothing works. What do I do now, got no TV either as that is freely over net too. Talk talk are the worst company I've ever experienced, do they have any employees, do they care about their customers, 30hrs on chat or phone without resolving even the slightest issue says they dont
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3 REPLIES 3

Message 1 of 4

@Mrangry1234, you need to work through the Complaints process outlined in the link at the foot of this page.

 

It takes many weeks  - so at that rate, waiting for forum staff support on Monday will in fact be quicker. 

 

There may be support through X or Facebook over the weekend  - I don't know their hours and it may not be any better than Chat / phone support. 

Gliwmaeden2, a fellow customer.
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Mrangry1234
Newbie
Private Message TalkTalk
Message 2 of 4

Already been to that page, nothing works, I don't think it's possible to provide worse service to a customer. How has 30 hrs on chat and phone had no results what so ever,  why have I been disconnected, why no communication, why can't I talk to anyone that has even the slightest ability to help me, even this forum is a nightmare, I'm having to do it on my phone and the text keeps going out of the side of the box and it won't scroll up and down, it seems every interaction with talktalk is a nightmare. And you know what, my life is so stressful already, I could do without having to deal with this unbelievably incompetent company. Does anybody know who I can complain to outside of talk talk, they give me no confidence they would be able to even understand why I might be upset, let alone work a complaint, or come up with a resolution. I feel I need to do something to protect others from this sham of a company. Ofcom would they help do you think?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

@Mrangry1234, there's no staff on the forum over the weekend, so I am afraid that you need to try to reach help by phone / Chat meanwhile:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Gliwmaeden2, a fellow customer.
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