MEC-106170

[GaryH2UK]

Any news on a fix time?

Stopped getting daily texts about it

How do I claim compensation?

[Philile-TT]

@GaryH2UK glad to hear that, thank you for the update.

[GaryH2UK]

All back on. Thank you. 

[Philile-TT]

@Gliwmaeden2 thank you. 

[Gliwmaeden2]

@Philile-TT I  have removed some of the details from the displayed address.

@GaryH2UK, please never display personal information in the public thread. 

For future help, please complete your community forum profile details. Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

All necessary information should be completed in that area, which only you and Talktalk staff can access. 

[Philile-TT]

@GaryH2UK there is currently no fix date available however Openreach is working on this. 

[Philile-TT]

Thank you for that information. I just need to investigate and get back to you. 

[GaryH2UK]

We're in Cornwall TR3 7HH

Full address removed for security reasons. 

[Philile-TT]

@GaryH2UK which are you based in? 

[Philile-TT]

@GaryH2UK Please refer to the below link for more information about our compensation policy. 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583