Internet down

[Pamela131]

Hi,

My internet has been down for over 4 weeks now, done all the tests etc... opened up fault reports

all be told they have expired. had a chat on twitter & reported it & now to be told thats expired. all i want to do is to talk to someone & report the fault!!!!

very un happy customer after being with you for years 😞

[Debbie-TalkTalk]

Hi Pamela131

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you