Internet drop and dead landline phone

[Whathim]

I have FTTC - yesterday afternoon, my Internet dropped out.  When it occurred, I checked my landline phones – they were all dead (no dial tone, no crackle).  The Internet spontaneously restored pretty quickly and my speeds are normal (around 17.6/1.3 Mb/s).  The landline phones remain silent however.  I unplugged the phones and plugged one into the front of the OpenReach box, but this made no difference – still silence.

This morning, the Internet again dropped out and did not restore spontaneously but came back after I rebooted the router.  The landline phones are still silent however.  When I ring my home number from my mobile, the landline phone does not ring.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

[Whathim]

My landline phones are working again – all seems back to normal.  Many thanks for the quick resolution of this problem and for checking back with me.

[Debbie-TalkTalk]

Hi Whathim

Openreach have now closed this fault.

Can I just check, has this fault been resolved?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Whathim

No problem. I will also monitor for any additional updates from Openreach.

Thanks

Debbie

[Whathim]

Many thanks Debbie.  We’ll wait and see what’s up.

[Debbie-TalkTalk]

Hi Whathim

I'm sorry to hear this.

The line test has detected a potential line fault so I have passed this straight over to Openreach to be investigated by a line engineer.

We should receive further updates from Openreach within the next 48-72hrs.

Thanks

Debbie