Internet speed

[Slinnyh97]

I pay for fast fiber broadband and I am not getting the speed I should. Please can someone fix this straight away.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is your package & guaranteed download speed?

3. If you log into your router, what speed does it show there (on the WiFi Hubs this is in the initial dashboard area)?
4. If you have any wired connections, are they affected in the same way as wireless ones?