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Broadband help

For queries about your TalkTalk broadband service.

Internet turns off Sunday between 12 and 1

hotcyder
First Timer
Private Message

on ‎22-08-2022 02:09 AM

Message 2 of 2

Has happened consistently since moving into my apartment in May. I have turned off Homework time in the settings and it’s still doing it!

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎22-08-2022 10:25 AM

Message 1 of 2

Morning,

 

I'm sorry to hear this. Could you try switching off HomeSafe in your My Account and once this has been fully removed (this can take a few hours) then re-add Home Safe again in your My Account. This should then hopefully resolve this particular issue that you're experiencing.

 

Thanks

 

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