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Broadband help

For queries about your TalkTalk broadband service.

Internet

mamasandbabas123
First Timer
Private Message TalkTalk
Message 5 of 5

How long does it take for Internet to reconnect when it's been turned off. I was late paying but I've paid about 1hour ago and it's still not on!?

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4 REPLIES 4

Message 1 of 5

Did you unplug the router, @Stickeyblu

 

Leave it off for at least 30 minutes, and then see if you get a connection when you power it up again. 

 

If you still then have problems, please start a thread of your own. 

Gliwmaeden2, a fellow customer.
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Stickeyblu
Newbie
Private Message TalkTalk
Message 2 of 5

I paid my bill hours ago and I still don't have any connection 

 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hello,

 

I'm sorry for the delay. How are you getting on?

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

It can take up to a day, but may come back sooner if you switch off the router.

 

Unplug it at the wall too for fully 30 minutes, @mamasandbabas123.

 

May be back when you restart it.

Gliwmaeden2, a fellow customer.
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