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Broadband help

For queries about your TalkTalk broadband service.

Internet

Manda4462
First Timer
Private Message TalkTalk

on ‎18-12-2024 05:40 PM

Message 4 of 4

My internet keeps dropping out

how do I speak to someone 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-12-2024 06:55 AM

Message 1 of 4

Hi @Manda4462 

 

I'm sorry to hear this.

 

Can I just check, when the connection drops, does the white light stay on the front of the router?

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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mickey136
First Timer
Private Message TalkTalk

on ‎18-12-2024 07:02 PM

Message 2 of 4

Hope you have plenty of hair to pull out,it is not easy.It’s like playing pass the parcel,multiple line checks, router hard resets,6days later having had no internet ,the engineer arrives..He confirms yes your router is broken,he replaced it all good now.

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ferguson
Community Star
Private Message TalkTalk

on ‎18-12-2024 05:47 PM

Message 3 of 4

Contact details for customer services can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

If you would like help on the community then please give us a bit more detail.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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