If you need help over the weekend, @Fayyaz, contact Talktalk directly:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Forum staff are not back on here before Monday. In case you still need help then, ensure that you have completed your community forum profile details. Go via your avatar/name; settings; drop down menu....Personal Information. SAVE CHANGES.
Keep us updated on this thread about any progress or further questions.
It will be helpful if you can give further information about the nature of the fault, which light(s) show on the router, what package you are on etc.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
