DG8041W Kernel Panic - Firmware update request

[DaveCoop]

Hi, My DG8041W has started having a Kernel Panic many times every day. I understand that some users have found that a firmware update to 1.06 (from the current 1.05t) may fix this issue. Please could you help me by supplying this update?

It's become a major problem with loosing connectivity when working from home.

Thank you.

This is an example from the user log:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2023-10-18 08:57:45 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2023-10-18 08:57:45+00:00 DST], uptime is [70s].
2023-10-18 08:57:46 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 08:57:48 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2023-10-18T07:57:48.269Z
2023-10-18 09:02:48 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 09:02:48 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2023-10-18T08:02:48.753Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2023-10-18 09:32:46 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2023-10-18 09:32:46+00:00 DST], uptime is [76s].
2023-10-18 09:32:47 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2023-10-18 09:34:33 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2023-10-18 09:34:33+00:00 DST], uptime is [68s].
2023-10-18 09:34:34 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 09:34:40 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2023-10-18T08:34:40.156Z
2023-10-18 09:39:41 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 09:39:41 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2023-10-18T08:39:41.935Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

[Debbie-TalkTalk]

Hi @DaveCoop 

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[DaveCoop]

Thank you Arne and Debbie, the new modem arrived today which was really fast, and is now up and running. Thank you both for your help.

[Arne-TalkTalk]

Hi DaveCoop

I have requested a replacement to be sent to you. 

Should be with you in a few days.

[DaveCoop]

Hi Debbie, Yes please to sending a new router. Do you need me to confirm any further details to organise this?

Thanks for coming back to me so quickly.

[Debbie-TalkTalk]

Hi DaveCoop

I'm really sorry about this.

We can no longer use firmware version 1.06. We will need to send a different make and model of router. Would you like me to arrange this?

Thanks

[Gliwmaeden2]

Re-escalating this for you, @DaveCoop.

[DaveCoop]

Hi, I hope it's ok to reply to this topic that I created a few months ago.

Since you upgraded my modem firmware from 1.05 to 1.06 it was perfect and didn't get any kernal panics or reboot. But, since last week it's been playing up again. I've just checked the modem information and it's back on 1.05! 

Please please please could you put it back onto 1.06 again for me? The constant kernal panics (several times an hour all day) make working from home almost impossible. 

Thank you.

[Debbie-TalkTalk]

Hi DaveCoop

I'm so glad to hear this 🙂  If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[DaveCoop]

Hi. I've just checked the logs and it hasn't had a "panic" since the firmware update. Thank you for your help with this.

[Debbie-TalkTalk]

HI DaveCoop

How's the connection been over the weekend?

[Debbie-TalkTalk]

HI DaveCoop

Thank you 🙂

I've made a change to your router firmware version. Please can you monitor the connection over the weekend and let us know how it compares.

Debbie

[DaveCoop]

Hi Debbie, thanks for the quick response. I have added name and phone number to my profile. Please let me know if there is anything further needed. Thanks.

[Debbie-TalkTalk]

Hi DaveCoop

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then make a change to your router firmware.

Thanks

Debbie