Replacement Router request

[pauldnb]

Hi,

I would like to request a router replacement I believe mine is 'EchoLife DG8041W' the front LEDs have stopped working.

[sabelo-TT]

Not a problem @pauldnb as we just wanted to double check. 🙂 Thank you for providing feedback about this. 🙂 

[pauldnb]

The Wifi seems to be working better than it did haven't disconnected since the weekend, just waiting now to see if my speed improves cause it usually connects at around 53 mb/s but its currently on 46 mb/s 

[Philile-TT]

Hi @pauldnb kindly accept my sincere apologies for the delay in response. Are you still having this issue? when was the last time you experienced a dropping in connection? 

[pauldnb]

thats completed can see router

[Philile-TT]

We'll need you to move your device to within three metres of your router. You'll also need to make sure you have a clear line of sight to your router.

Please advise once done.

[pauldnb]

done

[Philile-TT]

I'll need you to test your device within 3 metres of the router. If you're not already, can you move the device to within 3 metres of the router and then confirm once done?

If this isn't possible, please let me know.

[pauldnb]

1.

[Philile-TT]

You'll need to remove the TalkTalk network from your device so it can be set up again from scratch. As the device is unsupported, we can't give specific instructions, but usually this would appear as an option to "Forget Network" or "Delete Network".

Once found, please complete this action and let us know the outcome by choosing 1 of the below. 

1.Able to forget/remove network settings

2.Unable to forget/remove network settings

[pauldnb]

yes both 2.4 and 5 ghz

[Philile-TT]

Is the Network name showing in the available network list on the device?

[pauldnb]

no always needs user/password

[Philile-TT]

Do you know if the device you're using supports WPS?

WPS, or WiFi-Protected Setup, allows you to trigger the device to connect to WiFi at the push of a button or through a menu item on the device, without needing to configure the WiFi name or password.

[pauldnb]

2

[Philile-TT]

Are you:
1. Unable to connect a device to WIFI
2. Having problems with a device already connected?
Please confirm by replying back 1 or 2

[pauldnb]

yeah IOS. 18.4.1  we have iphone 16

[Philile-TT]

Do you know the type of Operating System is in use on your Smartphone?

[pauldnb]

sure. what needs to be done?

[Philile-TT]

Can we use your smartphone? 

[pauldnb]

my Wife on the console which is upstairs, usually happens while streaming on Disney+, Youtube but I also have a console downstairs on Wifi too, watching different apps Prime/Youtube/NOW .. then ipad and phone from kids. 

so yeah I can check on any of those, cause their the main thing that gets used daily.