Replacement Router request

[pauldnb]

Hi,

I would like to request a router replacement I believe mine is 'EchoLife DG8041W' the front LEDs have stopped working.

[Philile-TT]

I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing?

[Philile-TT]

I can see that your broadband connection is stable and there are no issues showing on the line.

The broadband connection covers the physical cabling into your home and the router from outside your premises, so as that is working the issue you're experiencing is likely to be due to a WiFi problem, or other issue in your home.

I can guide you through checks which should help identify the issue and resolve if possible.

[pauldnb]

Yeah Everywhere, we have devices on Wifi downstairs and upstairs.

[Philile-TT]

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

[pauldnb]

No nothing like that here.

[Philile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[pauldnb]

its both, sometimes just the Wifi goes off other times it affects everything and I have to turn off router for 20sec and reboot for it to work again. I had to reboot it again over the weekend.

[Philile-TT]

I just need to confirm, is the connection buffering or dropping from time to time?

[pauldnb]

Yes, I am home now.

[Philile-TT]

Are you currently at home? 

[pauldnb]

wonder if you can do a line check/router test to see if there is anything going on in the background with it, its buffering almost daily 

[pauldnb]

I tried that with the unplugging/replugging doesnt change anything, I get some buffering than normal dont know why it happens around midnight though and have to reboot to get it started again, havent added anymore devices than what we been using for years.

[sabelo-TT]

Hello there @pauldnb, thank you for making us aware of this issue as I do apologise for any inconvenience that this may have caused. 

Just to double check on something, have you tried unplugging and re-plugging in your router power cable from your master socket? Also, besides the LED router lights, is your connection affected in any way because of the issue at hand with your router?