Internet

[Lucybabe2830]

Internet down from 12/11/24 has been reported and still not resolved 

[ferguson]

@Lucybabe2830 

This is a duplicate thread, staff are awaiting your response on the original one here:

https://community.talktalk.co.uk/t5/Broadband/Home-Broadband/m-p/3077005

[KeithFrench]

Hi @Lucybabe2830 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.