We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Lightning strike and now router not turning on

mattwilby28
First Timer
Private Message

on ‎19-06-2022 07:37 PM

Message 4 of 4

Last night we had a lightning strike and since then our router will not turn on. We have tried a new plug and new cable and they still doesn’t work.Last night we had a lightning strike and since then our router will not turn on. We have tried a new plug and new cable and it still doesn’t work.

 

How do we order a replacement router to be sent to get our Wi-Fi back up and running ASAP?

 

 

 

 

0 Likes
3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to mattwilby28

on ‎20-06-2022 07:05 AM

Message 1 of 4

Hi Matt

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

mattwilby28
First Timer
Private Message

on ‎20-06-2022 07:00 AM

Message 2 of 4

Thanks Debbie - I have added these to my profile!

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎20-06-2022 06:57 AM

Message 3 of 4

Hi Matt

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes
© TalkTalk 2024