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Router locking up

harveyi
Chatterbox
Message 10 of 10

TalkTalk WI-Fi Hub Sagemcom 5364 version SG4K10002816t

I've had several instances of individual wired connections to the router locking up. Doing a SW reboot on the router or power cycling it fixes the issue. As near as I can tell the router is otherwise still working. The other wired connections and the WIFI still work fine when in the "locked up" state. When in this state one wired connection only locks up. Also its not always the same physical socket that locks up. It appears like the NAT table on the router for that socket has frozen.

Is there a more recent version of the firmware I can try ?

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9 REPLIES 9

Message 1 of 10

Hi Ian

 

Thanks for your reply.

 

If you do experience any further issues then please let us know.

 

Debbie

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harveyi
Chatterbox
Message 2 of 10

Hi Debbie,
Thanks I have installed the replacement router, It appears to be working OK, the typical failure time has been in the order of a month.

I will monitor the replacement and see if the lockup recurs. I cannot be more certain about the time to failure because my son have discovered he can reset the router to restore his internet connection and is less patient.

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Message 3 of 10

Hi Ian

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

harveyi
Chatterbox
Message 4 of 10

Hi Debbie,
Yes please it would eliminate possibility the Hardware being faulty.
Thanks
Ian

Message 5 of 10

Hi harveyi

 

Would you like me to send a replacement router for testing to see how the connection compares?

 

Thanks

 

Debbie

harveyi
Chatterbox
Message 6 of 10

Also when the Sagemcom port connecting to the Router froze the Port connecting to the HUB was still working and the devices on the HUB were resolving and Pinging 8.8.8.8 Ok

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harveyi
Chatterbox
Message 7 of 10

I have added my Phone number to my profile. Both of the ports that have experienced Lock-ups on the Sagemcom have LAN cables connecting them to a HUB and Router respectively. When the port connecting to the HUB has locked all devices on that HUB failed to route to the Internet pinging 8.8.8.8 also would not work. When the Sagemcom port to the Router is  locked all the devices on that  Subnet were disconnected from the internet (and could not ping 8.8.8.8). I don't think it is DNS resolution because pinging 8.8.8.8 was not working in either scenario. When the port connecting the Subnet Froze all the devices on the Subnet were still visible to each other. When the port connecting to the Subnet froze I used a Laptop on Sagemcom WIFI to prove the internet was visible (DNS was resolving on WIFI) I also used that laptop to reset the Sagemcom Router with the diagnostic tools menu to clear the fault.

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Skynet_TX
Community Star
Message 8 of 10

There is a known issue with that firmware version that can cause DNS resolution to stop working, but that does tend to usually affect more than just a single device.

 

You could try a factory reset if you wanted to by holding in the reset switch on the back for over 10 seconds, however this would lose any settings you may have ever changed in the router.

Skynet_TX
Community Star
Message 9 of 10

Hi @harveyi,

 

There is a newer firmware version, but the rollout is currently paused whilst TalkTalk investigate an issue.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.

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