Limited Upstream/Downstream speed

[b74413]

 

Hello,

We are on the fibre 65 package. We’ve had many issues with our internet speed and at most we get 43mb/s.

In the talk talk Wifi hub our values are:

Downstream:

Actual rate (Kbps): 45345

Maximum rate (Kbps) : 43793

Noise margin (dB): 3.10

Attenuation (dB): 18.10

Power (dBm): 13.00

Upstream:

Actual rate (Kbps): 2090

Maximum rate (Kbps) : 2090

Noise margin (dB): 7.20

Attenuation (dB): 0.00

Power (dBm): 4.70

The speed tests showed this:

 

This was following the recommended steps online and resetting the router. We don’t turn off the router otherwise.

Our downstream rate has never been above 45000kbps but it’s above the minimum guaranteed speed so talk talk won’t do anything about it.
Our upstream rate is usually 20000kbps but it’s been 2090kbps for the last two weeks, which was when I came back from holiday so I’m not sure how long it’s been like that for.

If anyone knows how to resolve this issue I would be very grateful.

Kind regards

[Chris-TalkTalk]

Hi b74413,

I've sent you a PM

Chris

[Debbie-TalkTalk]

Hi b74413

I've completed a line test which hasn't detected any faults and your line is in sync at 43mb.

I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for your line.

Thanks

Debbie

[Skynet_TX]

Hi @b74413,

If you go to the Service Centre what does it show for your estimated speed range and guaranteed minimum speed.

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.