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For queries about your TalkTalk broadband service.

Lost TT email after migrating to newer Applemac

formulaoz
Popular Poster
Private Message
Message 9 of 9

I have migrated from an older imac using High Sierra to a newer one using Monteray v 12.7.1  I cannot now receive or send emails and keep getting a message "input password" .  I have done this many times using my webmail password as advised but says not recognised.    I have read previous posts from 2023 which indicated a problem with "secure access"  Any help will be greatly appreciated.

formulaoz

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8 REPLIES 8

Message 1 of 9

I've found a chat on Apple's forum that might help you. Mac Mail not responding after Monterey 12… - Apple Community.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 9

Hi formulaoz, are you able to update to the latest version of monteray? Its 12.7.6.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 9

Thank you very much.

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Message 4 of 9

Hi @formulaoz the Community expert will be in tomorrow and he is a TT employee. He will contact you on this thread.

I don't work here and all my opinions are my own.

Message 5 of 9

Can you advise me how to contact the tech people  please.  I spent forever talking to their phone person and got nowhere.

Thanks formulaoz

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Message 6 of 9

Hi @formulaoz yes they will but they don't work weekends. Look out for contact during tomorrow.

Sorry I cannot help further but gave no Apple kit to play with ☹️

I don't work here and all my opinions are my own.
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Message 7 of 9

Hi thanks for your link.  It promps me to input my internet account number (webmail p/w) I do that and it doesnt recognise it so no emails.  If I go to delete the account so I can renew it it promps for the same password.  I input it and it says the account already exists and cannot procede.  Will TT tech guys help as I think their system is blocking my password input??

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Divsec
Community Star
Private Message TalkTalk
Message 8 of 9

Hi @formulaoz have you used the settings as recommended in the following link?

 

https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399

I don't work here and all my opinions are my own.