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Broadband help

For queries about your TalkTalk broadband service.

MY UPLOAD SPEED IS 0000!

jontheblacksmith
First Timer
Private Message TalkTalk
Message 3 of 3

MY UPLOAD SPEED IS 0000! Speed

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi jontheblacksmith,

 

As Gliwmaeden2 has requested, can you try a different speed tester


Thanks

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It sometimes shows that in My Connection because it seems to only deal in whole units.

 

If you run the test on any other speed checker, @jontheblacksmith, what reading do you get?

 

My upload speeds show as eg 0.86 with Ookla independently of My Connection.  If you are on Fast Broadband, the upload speed usually can't exceed 1Mbps so shows as 0 in My Connection if it's much below that.

 

What package are you on?

Gliwmaeden2, a fellow customer.
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