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Broadband help

For queries about your TalkTalk broadband service.

ModemMT 992

auk141414
Popular Poster
Private Message TalkTalk

yesterday

Message 2 of 2

I have Fibre 150 plus package for 24 month contract that started in April 2024. I am a TT customer for a good 17 years unbroken. In recent months i have been experiencing some issue with internet not connecting at times - mostly at night. I have noticed two changes with the modem: the internet light is dead and LAN light keeps flickering most of the times. In fact all the times.

My question is , Is there an issue with the modem? Do I need to replace it? It was given to me few years back and not last year. If replacement is needed please arrange one.

 

Your quick response is appreciated.

@auk786
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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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