‘My Router’ states my Fast 5364 router requires an update

[Alphanor1]

As in the subject heading, my router seems software/firmware is out-of-date (Software - SG4K10001400t, GUI - 1.152.6) I have ‘chatted’ with an operator who told me that the router had been updated and was on 24hr observation. However, the ‘My Router’ facility still states that an update is required. How do I get this device updated?

[Debbie-TalkTalk]

Hi Alphanor1

Yes 158 is the latest version and we have version 174 coming soon too.

Thanks

[Alphanor1]

As mentioned in my previous message, the software seems to have been updated (Software version SG4K10002828t, GUI version 3.7.8). Also, the TT website seems to be reporting that the router software is up-to-date. Is there a newer version of the software? 

[Debbie-TalkTalk]

Hi Alphanor1

I'm sorry for the delay. Our Devices Team are still attempting to update your router firmware.

I will post back as soon as I have further information.

Thanks

[Debbie-TalkTalk]

Hi Alphanor1

Thanks for confirming. Part of the update has worked. I've asked our Devices Team to complete the next step to firmware 158.

I will post back to confirm once this has been completed.

Thanks

[Alphanor1]

> Our Devices Team are attempting to update your router firmware. Is the router switched on at the moment? 

Our Devices Team are attempting to update your router firmware. Is the router switched on at the moment?

The router is on (it almost always on). I note that the software seems to have been updated (Software version SG4K10002828t, GUI version 3.7.8);perhaps this is the most recent version. 

[Debbie-TalkTalk]

Hi Alphanor1

Our Devices Team are attempting to update your router firmware. Is the router switched on at the moment?

[Debbie-TalkTalk]

Hi Alphanor1

Our Devices Team are attempting to update your router firmware. Is the router switched on at the moment?

[Chris-TalkTalk]

Hi Alphanor1,

We'll let you know when we have an update, apologies for any inconvenience 

Chris

[Alphanor1]

Hi Debbie, 

Thanks for your message. I received a notification that tests had been completed on the line, today. Of course, it’s not the line that is the problem but the requirement to update the router software. I hope you are able to assist with this. 🙂

[Debbie-TalkTalk]

Hi Alphanor1

Apologies for the delay.

I will ask our Devices Team for an update on this issue and I will post back as soon as I have further information.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Alphanor1

Apologies, we are experiencing an issue updating the firmware at the moment. Our Devices Team are working to resolve this.

I've been advised that this should be fixed soon (within the next couple of weeks)

Thanks

[Gliwmaeden2]

Leave it on all the time, @Alphanor1, and it should update overnight. Staff can check things for you after the weekend.