For queries about your TalkTalk broadband service.
25-04-2023 01:20 PM - edited 25-04-2023 01:32 PM
My broadband is slow and was told I am on fibre 65 but only getting 15mbps down load speed and 0.7mbps up load speed someone was supposed to call but I have a call from talk talk
on 26-04-2023 09:49 AM
Ok Debbie I told him this he says thank you for your help he will have to ring customer support himself
on 26-04-2023 09:25 AM
Hi Sallyuk65
Apologies we are unable to call customers on the Community, we only provide online support.
26-04-2023 09:19 AM - edited 26-04-2023 09:22 AM
Hi Debbie
He's not very good at typing here as he has a learning disabilities best to do his call him on his phone has he his at home right now and not with me thanks
on 26-04-2023 09:14 AM
Hi Sallyuk65
Thanks for your reply. The speed I quoted previously may be the best speed for the line then if FTTP wasn't able to be installed.
I would need to confirm some details with Keith so I can take a look and confirm the predicted speed range for the line.
Thanks again.
on 26-04-2023 09:06 AM
Hi Debbie I know Keith he lives not far from me and as asked me to reply to you he does not have fttp they could not fix that at his place , his internet is via a phone line as he live at back of that property and has his own line to his home but shares same address.
on 26-04-2023 07:11 AM
Hi Keith
I can see that the line is in sync at 17mb. Have you signed up for FTTP?
Have you received an FTTP order number?
on 25-04-2023 04:24 PM
Yes
on 25-04-2023 01:33 PM
Hi Keith1957
I'm sorry to hear this.
Can I just check, have you added the correct landline number to your Community Profile? (please do not post the number on this thread)
Thanks
Debbie