New router

[Monika93]

Hello, I keep having trouble with my WiFi. For last 6 years of using the same router it start to play it up a bit. The WiFi will loos the signal for hours. And until I move it to different spot it works for a bit and it loos connection again. I have already contacted the team they supposed to fix the Internet problem but I feel it may be the actual router. I also would like to ask for a bit longer cables if possible. My onse are a bit too short. Is it possible to request new router? Please please

[Debbie-TalkTalk]

Hi @Monika93 

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Chris-TalkTalk]

That's great news Monika93, thanks for letting me know

Chris

[Monika93]

Hi there 

Yes I did, I just set it up and it's working smoothly.

Thank you again for your help I do appreciate it a lot. 

[Debbie-TalkTalk]

Hi @Monika93 

Did you receive the router?

[Debbie-TalkTalk]

Hi Monika93

Thanks for your reply.

I will check in again with you tomorrow afternoon.

[Monika93]

Hello 

Still waiting but Yodel email me today that it's out for delivery. 

[Debbie-TalkTalk]

Hi @Monika93 

Have you received the replacement router?

[Monika93]

Hi

Yes I did indeed contacted with them 2 days ago they said they will fix the problem within 3h and it still the same. So I feel something may be wrong with the router. But I managed to order new one. 

Thanks for your reply and help!

[Debbie-TalkTalk]

Morning @Monika93 

You're very welcome 🙂

Please let us know how you get on.

Thanks

Debbie

[Monika93]

Good morning

Thank you very much I am very thankful for your help! 🙂 

[Debbie-TalkTalk]

Hi @Monika93 

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[Debbie-TalkTalk]

Hi @Monika93 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

Staff can look into your connection issues, @Monika93, and will be able to replace the router if they think it's part of the problem. 

The routers come with a default cable length. More recent ones may be longer than what you already have, but it will just be the standard length for the model.