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Broadband help

For queries about your TalkTalk broadband service.

No Blue Light on my DG8041 Router

CraigHindle
First Timer
Private Message TalkTalk
Message 4 of 4

Mt Router has started having no blue light on the front, even though it does have internet but can be weak at times. If i reboot the yellow light flashes, goes off but no blue light.

Range seems a bit weaker as well it is an old router but hs worked well whilst i have had it

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi CraigHindle

 

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk
Message 3 of 4

Have you tried a pinhole reset? Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.