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For queries about your TalkTalk broadband service.

No internet for 5 Day

Lenron
First Timer
Private Message TalkTalk

on ‎08-01-2025 04:19 PM

Message 3 of 3

How long will it take to get router replaced? Have been waiting 5 days. Was advised 2 to 3 working days, not including Saturdays and Sundays. I have had no correspondence from talktalk regarding delivery of replacement. Really missing internet. Sorry but not very good service.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

‎09-01-2025 10:02 AM - edited ‎09-01-2025 10:05 AM

Message 1 of 3

Hi Lenron,

 

I'm sorry for the delay. There is a note yesterday saying that a router has been order but I can't see the order so have order one myself, this should hopefully be dispatched today


Chris

Chris, Community Team 

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Divsec
Community Star
Private Message TalkTalk

on ‎08-01-2025 08:20 PM

Message 2 of 3

Hi @Lenron your post has been escalated, you should hear tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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