No internet for the past 6 days

[Arsenii]

I have been completely down since Monday.

Wi-Fi connects successfully on all devices, but I am unable to load anything.

Additionally it looks like it occasionally tries to load passwordhelper.blackbaud.net, but failing.

I spent a total of 4.5 hours with support during those 6 days, and was told I will be receiving a call on Wednesday, despite the fact that I specified many times, that phone calls are very inconvenient for me and I am almost never able to pick up during business hours.

And that’s only a phone call, they will probably take another week after that to fix it, which will make it a total of ~15 days completely down.

That’s honestly absolutely ridiculous and probably the worst experience I have ever had with any customer service ever.

[Arsenii]

Hey Chris,

 I tried that already too, but will try again now.

[Chris-TalkTalk]

Hi Arsenii,

Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[Arsenii]

And yes, the light is solid white.

[Arsenii]

Hey Michelle,

Yes, I tried all the usual troubleshooting - restarting and resetting the router.

 I don’t have a phone to check the landline.

However the key to the issue seems to be in that passwordhelper redirect.

[Michelle-TalkTalk]

Hello,

Can I just confirm, what lights are currently on the router? Have you tried factory resetting the router and then re-setting this back up again? Is the voice service ok, do you have a dial tone?

Thanks