No internet on iPhones, but works on computers

[oceanic]

We have a TalkTalk Huawei HG633 router.  Recently, we have been struggling to connect to the WiFi on both of our iPhones, but there have been no issues with our computers (iMac and windows laptop). I ran a connection test on the TalkTalk website and it detected no issues. Please help?

[Debbie-TalkTalk]

Hi oceanic

Have you received the router?

[Debbie-TalkTalk]

Hi oceanic

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[oceanic]

Hello, I have added the information

[Debbie-TalkTalk]

Hi oceanic

I'm sorry to hear this.

I think we should send a new router.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

Thanks

Debbie