No internet over 24 hours and lies from talktalk

[Annne]

Lies lies lies is all I get  tell me you have resolved the issue and closed it down as resolved when I still have no intermet, the service is a joke

[Chris-TalkTalk]

No problem, just let me know if you experience any further problems 

Chris

[Annne]

Hi Chris, the light has finally gone green and looks like it is connected to the Internet for now, fingers crossed it keeps on, thanks for your help and support!!

[Chris-TalkTalk]

Thanks for trying that. The router appears to be connected to the Internet at the moment, could you tell me what colour the light is on the router?

Chris

[Annne]

So it looks like yet another day with no internet and no proper reason why?

[Annne]

Unplugged router from the wall for 30 minutes, plugged back in and still no internet, solid red light for internet, all other lights are green!

[Chris-TalkTalk]

Thanks for trying this, please let me know how you get on

Chris

[Annne]

I have just been on the phone to a 'live' person and they are now blaming openreach and saying there is still an issue but cannot give me a timescale to resolve this, they are happy to bill me £27 for a phone call going over an hour but not refund me for 2 days of no internet access! They said that it is all openreachs fault and their engineer closed it as resolved as it is a know issue!! Hey ho, more lies, I will try turning off my router again for 30 minutes, may as well as it is no use being on if I cannot use it, absolute shambles of a service

[Chris-TalkTalk]

Thanks. The fault was logged out to Openreach for investigation. Openreach have now cleared and closed the fault saying that line is now testing OK. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[Annne]

Updated profile.

I have been reporting no internet since 8am on Wednesday  all the support does is raise an issue and then close it as resolved when it isnt, I am getting nowhere and I need to work from home, I was on the line for hours yesterday and all I got was lied to over and over, I am losing the will to live with this

[Chris-TalkTalk]

Hi Annne,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris