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Broadband help

For queries about your TalkTalk broadband service.

No life in router

Passion123+
First Timer
Private Message TalkTalk

on ‎25-07-2024 12:39 AM

Message 3 of 3

My router is dead.I have moved house and was supposed to be reconnected today but there's absolutely nothing happening.

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎25-07-2024 06:42 AM

Message 1 of 3

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎25-07-2024 01:06 AM - edited ‎25-07-2024 01:06 AM

Message 2 of 3

Make sure that your profile information is filled,  @Passion123+, for staff to identify your account  - they will follow up during the day. 

 

Go via your avatar/name; settings; Personal Information....SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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