Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No power to router

denniswaugh
First Timer
Message 6 of 6

Was using the internet this evening and then the router died, I heard a slight bang from the router and the router light was out. The power socket and phone line are fine and I put a multimeter on the router power supply and it give 12v so that's fine.

The router has obviously failed.

 

Anyone know how to get this problem sorted quickly as I'm completely without home Internet. 

denniswaugh
0 Likes
5 REPLIES 5

Message 1 of 6
0 Likes

denniswaugh
First Timer
Message 2 of 6

Hi Debbie,

That is great. Look forward to receiving it.

Best regards 

denniswaugh

Message 3 of 6

Hi Dennis

 

I'm sorry to hear this.

 

I've ordered you a replacement router and a returns bag for your current one.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

0 Likes

denniswaugh
First Timer
Message 4 of 6

Thank you

denniswaugh

Divsec
Community Star
Message 5 of 6

Hi @denniswaugh you could try chat but I've escalated your post so it will be sorted Monday

I don't work here and all my opinions are my own.