No power to router

[denniswaugh]

Was using the internet this evening and then the router died, I heard a slight bang from the router and the router light was out. The power socket and phone line are fine and I put a multimeter on the router power supply and it give 12v so that's fine.

The router has obviously failed.

Anyone know how to get this problem sorted quickly as I'm completely without home Internet. 

[Debbie-TalkTalk]

Hi Dennis

No problem 🙂

Debbie

[denniswaugh]

Hi Debbie,

That is great. Look forward to receiving it.

Best regards 

[Debbie-TalkTalk]

Hi Dennis

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

[denniswaugh]

Thank you

[Divsec]

Hi @denniswaugh you could try chat but I've escalated your post so it will be sorted Monday