Not able to connect to office VPN

[Jaynem]

Hi there,

I've been having issues for a few months being unable to connect to my office VPN using my TalkTalk internet connection (I have no issues from any other ISP).  Raising questions on with the online chat and on the technical phoneline haven't resolved the issue, but I note from the chat in the link here (

https://community.talktalk.co.uk/t5/Broadband/Not-able-to-connect-to-office-VPN/td-p/2865685)

you have sent out a new router to people with a similar issue (which the online chat colleagues have previously refused as they don't accept it is an internet issue, which from my end it obviously is). Are you able to assist?

[Debbie-TalkTalk]

Hi Jayne

Thank you 🙂

Debbie

[Jaynem]

Hi Debbie,

Thanks for your assistance.  I will let you know how I get on.

Thanks

[Debbie-TalkTalk]

Hi Jayne

Thank you 🙂

I've ordered you a different make and model of router and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

[Jaynem]

Thanks Debbie, I've just updated my profile.

[Debbie-TalkTalk]

Hi Jaynem

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie