ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

[Owen3032]

Hello,

Please can someone advise how to reactivate one of my additional email addresses which appears to have been deactivated.

Have looked in My Account but can't see anywhere to do this.

Thanks

[Thabile-TT]

Hi there @Owen3032  Thanks for the feedback glad you found the help. @fr8ys  thank you for the support.  

[fr8ys]

Pleased to hear it.

[Owen3032]

Hello,

Thanks for all help. The deactivated email address is included in the private notes field of my profile.

After Everymail referred me back to TalkTalk I used the messaging option in the TalkTalk app again and found a very helpful customer service member who assisted getting the deactivated email address reactivate. So all good and issue solved.

Thanks again

[fr8ys]

@Owen3032 have you added your deactivated email address to your private notes field in your profile?

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

This will help support staff trace this and see of it's deactivated or maybe deleted

There is a difference between a deactivated and a deleted account. If it's been deleted it can't be activated again.

[Philile-TT]

@Owen3032 have you had any other TalkTalk (now disconnected) account? 

[Owen3032]

Went to TalkTalk chat in the app and was told to contact Everymail which I did and they directed me back to TalkTalk. So am struggling to get resolved

[Owen3032]

Hi fr8ys,

As the email address want to reactivate is deactivated the link won't accept this email address

[Philile-TT]

@fr8ys thank you for your support. 

[fr8ys]

@Owen3032 

You manage your emails now via Mailbox Manager as per the details @Thabile-TT provided a link to.

Unfortunately that link does not provide a link to Mailbox Manager.

This link is as below.

https://apps.talktalk.co.uk/myaccount/#/login

[Thabile-TT]

@Owen3032 Kindly follow this link, which will guide you on how to reactivate your email  Managing TalkTalk Mail - TalkTalk Help & Support. 

Should you require any further assistance, please do not hesitate to inform us.

[Thabile-TT]

Hi there @Owen3032 thanks for getting in touch with us.  Please allow me to look into this I will be able to assist you.