Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

On the day I got my first bill, internet failed 3x in 1h :(

PauloSeth
First Timer
Message 3 of 3

I was reluctant to give up my previous provider. I kept telling myself... it will be fine. Well, I should have trusted my instincts.

On the day I got my 1st bill, 4 days after installation and 3 days into full use, my internet failed 3x in the last hour.

Strangely the router's admin page kept telling me everything was alright, but no device, wired or wireless had internet access. I would restart the router and would would come back OK for about 10 - 15 min then fail again. I am still in this cycle, so not even sure I'll have enough time to post this here.

Hating myself to moving to TalkTalk right now... 😞

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

Please add your Talktalk landline number to your community forum profile details, @PauloSeth.

 

Staff use this to identify your account,  check your line etc.

 

Please go via your avatar/name; settings; launch profile wizard. 

 

Staff will reply during the day, Monday to Friday. 

 

 

Gliwmaeden2, a fellow customer.