PPTP VPN Connection Blocked

[Kay&Rich]

HI 

I need you to make the require changes to allow a PPTP VPN connection.

I am currently unable to use my works VPN

Believe this may be a router firmware change

Currently

Hardware Version FAST5364 3.00

Software version SGK100136 

GUI Version 5.6.1

Need this resolving as a matter of urgency as I am unable to work

[Debbie-TalkTalk]

Hi Kay&Rich

I'm glad to hear that this is now working ok.

Apologies for the issues you experienced when reporting this fault. I will feed this back to the team.

Thanks

Debbie

[Kay&Rich]

Hi Debbie,

Many thanks for your help with this, the firmware change has resolved my VPN issues.

Is it possible to pass this is information/resolution back to the call center team?

Yesterday was very frustrating, continually being told there is "nothing to be changed" at Talk Talks end.

Then ultimately having to research the resolution myself on this forum is far from ideal.

I do appreciate the swift resolution though

[Debbie-TalkTalk]

Hi Kay&Rich

The router firmware has now been updated, please can you retest?

Thanks

[Debbie-TalkTalk]

Hi Kay&Rich

Apologies for this.

I've asked our Devices Team to update your router firmware.

Please can you keep the router powered up and I will post back to confirm once the firmware has been updated.

Thanks

Debbie

[Skynet_TX]

Hi @Kay&Rich 

There are other versions of firmware for the Sagemcom Wi-Fi Hub that tend to be better for VPN connectivity, the support team here will be back tomorrow and may be able to arrange for your router to be changed to a different version of firmware, to see if that resolves the issue.