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Broadband help

For queries about your TalkTalk broadband service.

PS5 Lagging Unbearably / Dropping Connection

JackHolden93
First Timer
Private Message

on ‎22-01-2022 08:20 PM

Message 2 of 2

Hi,

 

For the last couple of months my gaming experience has got worse and worse to the point I can't play anything online anymore.

 

From reading other user's posts, it appears to be due to 'Wifi Optimisation'.

 

Please can someone from the support team please switch this off for me?

@Anonymous 

 

Thank you in advance,

 

Jack.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎03-02-2022 09:27 AM

Message 1 of 2

Hi Jack

 

I'm sorry to hear this. 

 

The WIFI optimisation has now been switched off, please let us know how the connection compares.

 

Thanks

 

Debbie

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