Packet Loss - Gaming - Discord VOIP.

[MattTalk]

Hi there over the past few days i have noticed some packet loss, as someone who does play online games this is making things unplayable  my ping fluctuates between 15ms then up to  300+ in game, it also causes my Voice Calls to cut off momentarily. Testing with your line tool  shows no problems, is there anything that can be done, I don't think it is a problem with the hardware in the house.

26/27th November 202527th November

[nambuso-TT]

No worries, please do let us know once you are at home and we will look into this for you. Thanks

[MattTalk]

Sadly i am not at home untill sunday, i will a answer any question when i can so i do apologise for anynlaye replys.

[nambuso-TT]

Hi there @MattTalk I am very sorry to hear that you are having issues with your TalkTalk services, what I will do for you now is to ask you some few questions and run checks for you. Please confirm if you are messaging us from home. Thanks

[MattTalk]

No network drops no slow speeds just latency and packet loss.

Here is todays graph 

Today

[Thabile-TT]

Hi @MattTalk, just to confirm when you are experiencing this issue is it giving you slow speeds or your network drops?

[MattTalk]

VOIP is just a term to describe using the internet to talk to people via your computer, usually tools like skype, zoom or discord. 

For more details i am connected to the landline in my room, I also connect to the router via LAN Cable on both console and computer.

[ferguson]

OK, I have delved a bit deeper! Do you mean that you have issues when your landline is in use? In which case the first thing to try is connecting at the test socket.

[ferguson]

I am a wee bit confused because you mentioned VoIP in the title of your post, do you have a Full Fibre service? 

[ferguson]

I am a wee bit confused because you mentioned VoIP in the title of your post, do you have a Full Fibre service?