Please turn off Wi-Fi Optimization

[Mario1231]

Hi, I've tried a few times now to spread my wifi output signal to a channel that is clear of my neighbours. Reading some threads on here it looks like Talktalk has access to this so please can you arrange for me to have my router (Sagemcomm) to turn off Wi-Fi Optimization so that I can manually choose my channels both 2.4 & 5GHz bands.

[KeithFrench]

Hi @Mario1231 

Do not worry about interpreting the results; I will do that for you. I will send a PM to that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Mario1231]

Hi Keith, please send me your guide.

[KeithFrench · Accepted solution]

HI @Mario1231 

@Debbie-TalkTalk has asked me to help you with your WiFi performance.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Debbie-TalkTalk]

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[Debbie-TalkTalk]

Hi @Mario1231 

Apologies, we are no longer able to switch off WIFI optimisation.

Our Community Star @KeithFrench offers really good advice on improving wireless performance. Could you help please Keith?

[Mario1231]

In my neighbourhood there are many wifi channel overlapping my Talktalk wifi channel, I want to manually move my channel to an unused channel slot and keep it there. Every time I log in as admin to the router I can change it but it keeps resetting back to a crowded channel area after a while.

[Chris-TalkTalk]

Hi Mario1231,

Could I just ask, are you experiencing any problems with your service?

Chris

[ferguson]

It is not something that TalkTalk can do any longer I'm afraid, but there may be other tweaks they can try. Wait for a response from the support team.